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Delivery Coverage

We deliver across India, serving businesses ranging from small commercial kitchens to large industrial facilities. Our logistics network ensures safe and timely transportation of equipment, machinery, and tools.

Shipping Timeline

For most products, we offer free delivery within 7–10 business days from the date of order confirmation. Delivery timelines may vary depending on:

• Product availability
• Order quantity (especially bulk orders)
• Delivery location (metro vs. non-metro or remote areas)
• Custom or made-to-order equipment

In cases where delays are unavoidable due to logistical challenges, natural conditions, or regulatory checks, our support team will keep you informed with timely updates.

Order Processing

Orders are typically processed within 24–48 business hours after payment confirmation. Once dispatched, tracking details are shared via email or SMS so you can monitor your shipment.

Packaging & Safety

All products are securely packed using industry-standard protective materials to prevent damage during transit. For heavy machinery and fragile equipment, additional safety measures such as wooden crating or reinforced packaging may be used.

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Returns Policy

Return Eligibility

We accept returns within 30 days of purchase, provided that:

• The product is unused and uninstalled
• The item is in its original condition
• Original packaging, manuals, and accessories are intact

Products that show signs of use, installation, or damage caused after delivery may not be eligible for return.

Non-Returnable Items

The following items may not be eligible for return:

• Custom-made or special-order equipment
• Products damaged due to improper handling or misuse
• Items returned without original packaging

Such exceptions, if applicable, will be clearly mentioned on the product page at the time of purchase.

Return Process

To initiate a return, customers must contact our customer service team with:

• Order ID
• Reason for return
• Supporting images (if applicable)

Once the return request is approved, we will guide you through the return pickup or drop-off process.

Refunds

After successful inspection of the returned product, refunds are processed within 7–10 business days. Refunds are issued to the original mode of payment.

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Installation Services

Professional Installation

For select products, professional installation services are available at an additional cost. Our trained technicians ensure:

• Proper setup and calibration
• Safe and compliant installation
• Functional testing before handover

Installation timelines depend on product type and location and are coordinated post-delivery.

Customer Responsibility

Customers must ensure site readiness (space, power supply, gas connection, or ventilation) before installation to avoid delays or rescheduling charges.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Our team will arrange a replacement or refund after verification.

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Customer Support

Our support team is available to assist you with shipping updates, return requests, and installation queries. We are committed to resolving concerns quickly and fairly.

Metoraa strives to build long-term trust through transparent policies and dependable service. Your satisfaction is our priority, from order placement to installation and beyond.